C.C. Chimney Sweeps ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use our website and request our services, and how we handle it.
1. Information we collect
When you submit our contact or quote form, we collect:
- Your full name
- Phone number
- Email address
- Service address
- The service you're interested in
- How you heard about us (optional)
- Any additional message you send
We also collect basic technical information automatically (browser, device type, pages visited) through standard analytics.
2. How we use it
We use your information only to:
- Respond to your quote request and schedule service
- Send appointment confirmations and reminders
- Improve our website and how we communicate with customers
- Follow up after service to make sure you're happy
We do not sell, rent or trade your information to anyone, ever.
3. How we protect it
Form submissions are transmitted over an encrypted (HTTPS) connection and stored in access-controlled systems. Only staff who need your info to schedule or perform service can see it.
4. Third-party tools
We use a small number of trusted third-party services to run the site, such as analytics tools (to understand traffic) and an embedded Google Map. These tools may collect basic technical information governed by their own privacy policies.
5. Cookies
We use minimal cookies - mostly for analytics and to remember basic site preferences. You can disable cookies in your browser at any time.
6. Your choices
You can request a copy of the personal information we hold for you, or ask us to delete it, by contacting us at c.c.chimneysweepbr@gmail.com. We respond to verified requests within 30 days.
7. Contact us
Questions about privacy? Email c.c.chimneysweepbr@gmail.com or call 225-752-8333.